DEARhealth

Terms and Conditions

Terms and Conditions of Use

UCLA eIBD

The UCLA Center for Inflammatory Bowel Diseases is pleased to offer their patients the ability to view their medical information and interact with the UCLA Center for IBD offices online by using the UCLA eIBD website. This website and related services are subject to compliance with the terms and conditions set forth below. Please read the following information carefully.

If you think you have a medical or psychiatric emergency, call 9-1-1 or go to the nearest hospital.

By using UCLA eIBD, you signify your agreement to these terms and conditions. If you do not agree to these terms and conditions, you are not able to use UCLA eIBD.

Terms and Conditions

The information provided on UCLA eIBD is not a substitute for the advice of a personal physician or other qualified healthcare professional. Always seek the advice of a physician or other qualified healthcare professional with any questions you may have regarding medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on UCLA eIBD.

If you think you have a non-urgent medical matter, call your health care provider’s office.

2. Electronic Communications

All communications between you and your UCLA Health, UCLA Center for Inflammatory Bowel Diseases (IBD) team using UCLA eIBD are carried over a secure, encrypted connection directly into the UCLA eIBD system. While you may receive internet e-mail messages notifying you of new messages in your UCLA eIBD Inbox, these e-mails will not contain any confidential medical information.

Messages that you send via UCLA eIBD may become part of your permanent legal medical record at the discretion of the UCLA Health care provider or support staff. Once a message is made part of your permanent medical record, it will be accessible to current and future UCLA Health health care provider(s) and staff members at UCLA Health who are appropriately involved in your care.

Your health care provider may choose to select an associate(s) to help manage and respond to your electronic messages on UCLA eIBD. These may include nursing or other administrative staff who review messages sent via UCLA eIBD and either respond or route the message to the health care provider. Use of UCLA eIBD secure messaging may not be appropriate if the message includes sensitive information that you would only wish to discuss directly with your provider.

UCLA Center for IBD will make its best effort to provide a timely response to electronic inquiries or other communication submitted through UCLA eIBD. In some cases, the UCLA Center for IBD staff may not be immediately available, so you should allow at least two (2) business days for a response. Emergency matters requiring immediate attention should not be submitted through UCLA eIBD.

With respect to any electronic communications sent through UCLA eIBD, UCLA Center for IBD is only able to respond to such communications based on the information provided by the patient. If insufficient information is provided, UCLA Health will be unable to provide accurate and reliable services.

3. Eligibility to Use UCLA eIBD

Two requirements must be met for a patient to be eligible to use UCLA eIBD. First, a patient must be eighteen (18) years of age or older. A minor may not establish a UCLA eIBD account. Second, a patient must be an active patient of UCLA Health, UCLA Center for IBD.

4. User Participation in UCLA eIBD

Although UCLA eIBD displays certain information from your health record, it does not necessarily display all information found in your medical record. If you think that your health information displayed in UCLA eIBD is inaccurate, you can request that the UCLA Center for IBD amend your UCLA eIBD by messaging your provider(s) within UCLA eIBD.

To request a complete copy of your medical records, please contact: Health Information Management Services (HIMS) at (310) 825-6021.

You agree that you will not upload or transmit any communications or content of any type (including secure messaging) that may infringe upon, misappropriate or violate any rights of any party. In consideration of being allowed to use UCLA eIBD, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

Signing on as or pretending to be another person
Using secure messaging for any purpose in violation of local, state, national, or international laws or posted UCLA Health policies
Transmitting material that infringes or violates the intellectual property rights of others or the privacy or publicity rights of others
Transmitting material that is unlawful, obscene, defamatory, predatory of minors, threatening, harassing, abusive, slanderous, or hateful to any person (including UCLA Health personnel) or entity as determined by UCLA Health in its sole discretion
Using interactive services in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
Collecting information about others, including e-mail addresses
Intentionally distributing viruses or other harmful computer code

UCLA Health, UCLA Center for IBD expressly reserves the right, in its sole discretion, to terminate a user’s access to interactive services and/or any or all other areas of UCLA eIBD due to any act delineated above, or at the discretion of the patient’s physician, or any act that would constitute a violation of these Terms and Conditions.

To deactivate your UCLA eIBD account, please contact your physician’s practice or contact the UCLA Center for IBD (855) 423-8252.

5. Customer Service Information

If you need information regarding your use of UCLA eIBD or technical assistance regarding your UCLA eIBD account, please contactapp-support@uclaibd.com. For billing questions, please go to the website: http://www.uclahealth.org/body.cfm?id=1212.

6. Security and Confidentiality

UCLA Health is committed to protecting the confidentiality of your medical information. Any personal information you submit or that is maintained on UCLA eIBD is governed by UCLA Health’s privacy and security practices. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. UCLA Health has taken steps to make UCLA eIBD secure against unauthorized access and use. This application uses encryption software. While UCLA Health uses state-of-the-art security, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of information. When using UCLA eIBD, information will be transmitted over a medium that is beyond the control of UCLA Health, UCLA Center for IBD and its contractors. YOU HEREBY EXPRESSLY ASSUME THE SOLE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATINO TRANSMITTED IN CONNECTION WITH THE USER OF THIS SERVICE.

UCLA Health, UCLA Center for IBD affords the same degree of confidentiality to medical information stored on UCLA eIBD as is given to information stored by UCLA Health in any other medium. UCLA Health, UCA Center for IBD limits employees’ access and ability to enter or view health information based upon their role in your care. UCLA Health, UCLA Center for IBD has taken steps to make sure all health information received from online visitors is as secure as reasonably possible against unauthorized use, access or disclosure.

UCLA Health and many other organizations and individuals such as physicians, hospitals and health plans are required by law to keep your health information private and confidential. If you have authorized the disclosure of your health information or your family’s health information to someone who is not legally required to keep it private and confidential, it may no longer be protected by state or federal privacy and confidentiality laws.

Your privacy is important to us. UCLA Health, UCLA Center for IBD will use your confidential medical information in order to provide you health care services. UCLA Health, UCLA Center for IBD takes many precautions to maintain your confidential medical information in confidence and will not deliberately disclose any information regarding you to any unaffiliated third party unless you authorize that person to receive your information or the information is permitted to be disclosed by law. Please review the UCLA Health Notice of Privacy Practices ( http://www.uclahealth.org/body.cfm?id=57) for a thorough description of how UCLA Health gathers, uses and protects your confidential information. All messages sent and received within UCLA eIBD that contain medical information are subject to all state and federal laws governing the security and confidentiality of medical records.

7. Passwords

UCLA Health, UCLA Center for IBD has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your UCLA Health online password or account. It is your sole responsibility to (1) control the disclosure and use of your activation codes, username and password; (2) authorize, monitor and control access to and use of your UCLA eIBD account and password; (3) promptly change your password in UCLA eIBD if it has been compromised; and (4) promptly inform the UCLA Center for IBD of any need to deactivate a password.

If you need technical assistance regarding your UCLA eIBD account, please contact app-support@uclaibd.com.

8. Disclaimer

I UNDERSTAND THAT UCLA HEALTH, UCLA CENTER FOR IBD TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS UCLA eIBD. I UNDERSTAND THAT UCLA eIBD MAY NOT BE AVAILABLE TO ME AT ALL TIMES DUE TO SYSTEM FAILURES, BACK-UP PROCEDURES, MAINTENANCE, OR OTHER CAUSES. ACCESS IS PROVIDED ON AN "AS-IS, AS-AVAILABLE" BASIS AND UCLA HEALTH, UCLA CENTER FOR IBD DOES NOT GUARANTEE THAT I WILL BE ABLE TO ACCESS UCLA eIBD AT ANY PARTICULAR TIME. DURING TIMES WHEN UCLA eIBD IS UNAVAILABLE, OTHER COMMUNICATION METHODS (E.G., TELEPHONE) SHOULD BE USED TO CONTACT MY CARE PROVIDER AT UCLA HEALTH.

UCLA eIBD, ITS CONTENT AND ALL SITE-RELATED SERVICES ARE PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. I ASSUME TOTAL RESPONSIBILITY AND RISK FOR MY USE OF UCLA eIBD, ALL SITE-RELATED SERVICES, AND THIRD PARTY WEB SITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY UCLA HEALTH OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OF ANY KIND. ANY REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON UCLA eIBD DO NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT BY UCLA HEALTH, UCLA CENTER FOR IBD UNLESS SPECIFICALLY STATED OTHERWISE.

9. Limitation of Liability; Choice of Law

UCLA HEALTH AND ITS AFFILIATES, SUPPLIERS, AND OTHER THIRD PARTIES MENTIONED OR LINKED TO ON UCLA eIBD ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO UCLA eIBD, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN MYUCLAHEALTH, AND/OR ANY THIRD PARTY WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH UCLA eIBD, SITE-RELATED SERVICES, AND/OR THIRD PARTY WEB SITES IS TO STOP USING THE APPLICATION AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THESE TERMS AND CONDITIONS ARE GOVERNED BY CALIFORNIA LAW WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW. IF ANY VERSION OF THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT (UCITA) IS ENACTED AS PART OF THE LAW OF CALIFORNIA, THAT STATUTE SHALL NOT GOVERN ANY ASPECT OF THESE TERMS AND CONDITIONS.

10. Copyrights

Except as otherwise indicated, all content on UCLA eIBD, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, and software, is the property of UCLA Health, UCLA Center for IBD or its licensors and is protected by United States and international copyright laws. UCLA Health allows you to view or download a single copy of the material on UCLA eIBD solely for your personal, noncommercial use.

The compilation of all content on UCLA eIBD is the exclusive property of UCLA Health, UCLA Center for IBD and is protected by United States and international copyright laws. Unless specifically authorized in writing by UCLA Health, UCLA Center for IBD any use of these materials, or of any materials contributed to UCLA eIBD by entities other than UCLA Health, UCLA Center for IBD on any other application, Web site or networked computer environment for any purpose is prohibited.

Any rights not expressly granted by these Terms and Conditions or any applicable end-user license agreements are reserved by UCLA Health, UCLA Center for IBD. Content and features are subject to change or termination without notice in the editorial discretion of UCLA Health, UCLA Center for IBD.

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials appearing on myUCLAhealth infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked.

In accordance with the DMCA, UCLA Health has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA. Any written Notification of Claimed Infringement should comply with Title 17, United States Code, Section 512(c)(3)(A) and should be provided in writing to our designated agent found here: http://www.ucla.edu/terms-of-use/dmca

Please note: If you materially misrepresent that online material, product, or activity is infringing your copyrights, you may be liable for damages (including court costs and attorneys' fees) and could be subject to criminal prosecution for perjury. We suggest that you consult your legal advisor before filing a notice or counter-notice.

11. Trademarks and Service Marks

Use of the UCLA Health, UCLA Center for IBD or the University of California name without authorization is prohibited by California law. Other proprietary marks of UCLA Health, UCLA Center for IBD or third parties may be designated as such from time to time on UCLA eIBD through use of the TM, SM, or ® symbols. Users of UCLA eIBD are not authorized to make any use of the University name, UCLA Health, UCLA Center for IBD marks or the proprietary marks of third parties, including but not limited to, as metatags or in any other fashion that may create a false or misleading impression of affiliation or sponsorship with or by UCLA Health, UCLA Center for IBD or the applicable third party. Nothing on this web site should be construed as granting any license or right to use any trademark, service mark, or log displayed on this website without the express written permission of UCLA Health or the third party that may own the trademark, service mark or logo.

UCLA Health grants a limited license to each user to make personal use only of this application and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the application and the associated services, making any derivative of the application or the associated services, the collection and use of user e-mail addresses or other users information, including, without limitation, health information or any data extraction or data mining whatsoever.

12. Accuracy and Integrity of Information

Although UCLA Health, UCLA Center for IBD attempts to ensure the integrity of this application, it makes no guarantees whatsoever as to the correctness or accuracy of the application. It is possible that the application could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform UCLA Health, UCLA Center for IBD so that it can be corrected. Information contained on the application may be changed or updated without notice.

13. Links to Other Sites

UCLA Health, UCLA Center for IBD makes no representations whatsoever about any other application that you may access through this application. When you access a non-UCLA Health, UCLA Center for IBD application or web site, please be advised that it is independent from UCLA Health, UCLA Center for IBD and that UCLA Health, UCLA Center for IBD has not control over the content on that application or web site. UCLA Health, UCLA Center for IBD does not endorse or accept any responsibility for the content or use of any other linked web site. If you decide to access any third party web sites linked to this web site, you do so entirely at your own risk.